Payments

Is Tradr registered with the FCA?

Tradr partners with Stripe Payments UK Ltd, which is approved, registered and regulated by the FCA (registration 900461). As Tradr utilises Stripe's existing payment rails, you can rest assured that your funds and those of your customers are safe.

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When do I receive my money?

Funds will be automatically transferred to your nominated bank account three working days after transactions are processed. However, Instant Withdrawals can also be made.

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What is the minimum balance required to receive a payout via Automatic Settlement?

You must have a balance greater than £1.00 to receive an Automatic Settlement.

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Can I take payments over the phone?

Tradr does not yet support the option of inputting card details without the card holder present. However, you can easily send your customers Payment Links to accept remote payments quickly and securely.

How can I send a Payment Link?

Go to Profile > Features, then toggle ‘Payment Links’ to ‘On’. Once enabled, go back to the Payment screen and tap the Payment Link button under the amount total. You will need to name the Payment Link (we recommend naming it something unique so you can easily identify it in your Transactions). You can also add a description if you wish to do so. After entering the price, tap ‘Create Payment Link’ to save the Payment Link to your account and present the option to share it.

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You can view, as well as reshare, created Payment Links by going to Transactions > Payment Links. Please note, this section will not appear if you have not created any Payment Links.

What payment methods are accepted via Payment Links?

Most credit or debit cards, as well as Apple Pay and Google Pay.

Can I use a Payment Link more than once?

No, each Payment Link can only be used once.

How will I know if a Payment Link has been paid?

You will receive an email to let you know whenever a Payment Link has been paid, or a notification in-app if you have them enabled. The payment will also be visible in the ‘Paid’ section of Transactions.

Are there any additional fees for Payment Links?

Unlike other payment providers, Tradr does not charge any additional fees for Payment links; they are subject to exactly the same fees you pay for cardholder present transactions.

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How can I make an Instant Withdrawal?

Go to Wallet to view your Instantly Available funds. This will show all payments received (minus fees) that are not in transit to your account (usually this will just be payments which were received that day). Tap ‘Instant Withdrawals’ to be given the option to enter the amount you would like to withdraw (minimum £1.50). Once entered, tap ‘Next’ to see a breakdown of the Withdrawal. Finally, tap ‘Confirm’ to initiate the withdrawal.

Are there any additional fees for Instant Withdrawals?

Instant Withdrawals are subject to a 1.2% fee (minimum £0.30). This will be deducted from the amount you have chosen to withdraw.

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What is the minimum balance required to process a payout via Instant Withdrawal?

You must have a balance greater than £1.50 to process an Instant Withdrawal.

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Where can I see the fees I am charged for each transaction?

You can see exactly how much your fees were for each transaction by downloading a report. To do this, go to Reports, select the date(s) you wish to view data for, then tap the download button in the top right corner. The report will be downloaded to your iPhone or Android device as a .csv file and includes a column showing the total fees for each transaction.

Do fees vary for Amex, International Cards, etc.?

Yes, an additional 2% fee applies to Amex, corporate, pre-paid and international cards.

What if I want to change my bank account details for payouts?

You can do this by going to Profile > Business > Bank Accounts, then tapping the edit icon in the top right corner. Two factor authentication is required to amend any bank details.

I have not received my funds and it has been more than 3 working days

Contact Stripe via support@stripe.com and a member of the team will assist.

How do I process a refund?

Go to Transactions and tap on the transaction you wish to refund, followed by the refund icon in the top right hand corner. You can choose to process either a full or partial refund. The app does not allow for an amount greater than the original value to be refunded.

Where can I see a record of the settlements made to my account?

All settlements, including any Instant Withdrawals, can be found by tapping going to Wallet > Withdrawals.